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IT Support Services – Stop them recurring issues that set your Business back.

In the 21st century, ALL Businesses rely on computers, and issues will arise. As a Business owner, you should not have to be dealing with constant IT issues on top of running your Business. Some issues may lead to Business downtime. Meaning your Business will be unable to communicate with clients or be able to function properly, and this can be very costly.


Don’t wait until it’s too late. Get IT support before IT becomes a set back on achieving Business goals. Save thousands of pounds by outsourcing to professionals at a fixed monthly rate, instead of hiring one IT professional to join your team.

IT Support & Cybersecurity

The use of malware increased by 358% through 2020

Cost-effective solutions to prevent you losing money. 68% of business leaders feel their cybersecurity risks are increasing, the good news is there are things you can do to put your mind at ease, and we can help! With the latest security solutions, we work with Shepherd IT Services to secure your Business.

All Businesses use computers and store valuable data on these computers. This means that anyone can get access to this data if they wanted to, whether it’s personal information, employee details, financial information etc. Not having the right security in place will put your Business and employees at risk. The first step is to make yourself aware of the threats to look out for

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IT Support & Cybersecurity – What to look out for:


Malicious software (Malware) will breech a network through a vulnerability. Examples would be pressing a dangerous link or accessing an email attachment that will then install software onto your computer. Spyware, Ransomware, Viruses and Worms are all examples of Malware. Once malware is successfully inside the system it can cause a lot of damage such as block access to key components of the network, and demand you to send money to a third party source (ransomware), or obtains personal/Business information by transmitting data directly from the hard drive to an external source (Spyware).

Hackers/ Cybercriminals

Hackers are very clever, they break into computer systems to steal, change and destroy information, making them extremely dangerous. Many hackers will do this through installing malware without your knowledge. A lot of the data stolen by hackers will be put on the dark web for criminals to buy this information, and will be used to harm you or the Business.


90% of cyberattacks are initiated through Email. All Businesses should have Email security to prevent employees being harmed and to protect the network. Advanced Threat Detection, which is included in email security, will detect which emails are potential attacks and alert you of these emails. 247 billion emails are sent each day, and millions of them are Phishing attempts. Even if you are just starting a Business, your email is a vulnerability that leads straight into your Business network and should be secured straight away. Many Business owners who have just started up may feel they are too small for support or can’t afford to outsource IT security, unfortunately there are many IT companies that will overcharge for simple IT security.


Ransomware can infiltrate your devices without any action on your part! Ransomware is malware designed to deny a user or organization access to files on their computer. This happens through encrypting these files and demanding a ransom payment. Businesses will be put into a position where paying the ransom is the easiest and cheapest way to regain access to their files. In many cases, data is still deleted even after Ransom is paid. Ransomware is a common attack for SMEs and often results in the Business failing within 6 months of the attack. Below are some ways Malware is commonly caught:

Attackers develop exploit kits that contain pre-written code designed to take advantage of vulnerabilities in applications, networks, or devices. This type of ransomware can infect any network-connected computer or mobile device. Keep Systems and Apps updated.

Attackers distribute their malware by embedding it in fake online ads. Cybercriminals can place their ads on almost any website, even the most trustworthy sites. If you click on a malicious advertisement, you’ll download ransomware onto your device. So avoid clicking on any internet ads you encounter. Below are some ways Ransomware can be caught:

An attacker will mask themselves as a trusted contact and email you containing a seemingly legitimate attachment or link. Common examples include an order form, receipt, or invoice. The attachments have file extensions that make them appear to be PDFs or Microsoft Office files, but in reality, these are disguises. When you download and open the file, you’ll launch the ransomware attack.

Password Attacks

Passwords are the most commonly used mechanism to authenticate users to an information system, obtaining passwords is a common and effective attack approach. Using social engineering, gaining access to a password database or outright guessing are some ways attackers use to obtain passwords. Setting up an account lockout policy will improve password security.


The goal of Phishing attacks is to steal sensitive data such as credit card or login information. It is also used to try and install malware onto a computer. This is done by someone impersonating a director or colleague and is often attempted through Email or WhatsApp. Many Employees have suffered from phishing attacks due to lack of IT Security, such as advanced email threat detection. If ever someone is acting differently or sending links through social media, ensure that you phone them up to see if they actually sent the link, if they didn’t then they have been successfully hacked, and you should warn them straight away.

Insider Threats

An insider threat is a security risk inside the Business. This could be from an employee or even a board member. An employee could be offered a large sum of money to release sensitive Business data, or could be blackmailed into doing so. There have been many cases of this, such as the incident at JP Morgan Chase with an employee selling account information in 2014. An IT security system needs to be set up to restrict certain data and monitor who accesses what data at what time, this way you can determine if data is being leaked, who is leaking the data and intervene before major damage is done. In some cases employees can accidentally assist with an attack on the company. Losing a laptop is one example, or being fooled by an actor within the Business.

Warning Signs:

– Attempts to bypass security
– Frequently in the office during off-hours
– Displays unusual and hostile behaviour toward co-workers
– Violation of corporate policies
– Discussing leaving or new opportunities
– Multiple requests for access to resources not related to their job function
– Data hoarding, copying files from sensitive folders
– Using unauthorized storage devices

Zero-day exploits

These are attacks using vulnerabilities from unpatched software, giving attackers a route straight to your network. This is why it is important to keep programmes and software up to date, because it can and will be used against you. Unfortunately, hackers will often find exploits before the programme creators can detect and fix the vulnerability, which is why you should have defences in place. Firewalls and a secure Wi-Fi system will be able to protect you against these attacks. Zero-day attacks are fast, the second a vulnerability is discovered in a programme or software the attack will be launched on the same day as the discovery.


Spyware is a malicious software that aims to gather information about a person or Business, and then sends that information to another entity in a way that harms the user. This could be violating privacy or endangering their device’s security. Spyware is installed on a computing device without the user’s knowledge. If your computer’s performance is unstable, sluggish, locks up, or crashes frequently, it could be a sign of Spyware. Spyware programs run in the background taking up disk space and processor speed which will cause serious performance problems. You may constantly get pop-up ads displayed on your screen, even if you aren’t browsing the Internet.

Fact: The average home PC contains 30 pieces of spyware according to an audit carried out in 2006.

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